Media Temple Full Review

I tried MediaTemple.net because I figured they would be a great provider since they host for many large corporations. Boy was I wrong. The setup all went well. Once it was setup, I opened a support ticket and I was suprised that it says Estimated Response Time: 5 hours and 15 minutes. I've never been with a provider that takes that long to reply to tickets. After that, I called them and I had to wait on the line for 30 minutes to speak to someone who really had no idea what they were talking about.

A week later, my entire website went down and they told me I used too much memory, which was false because I was hosting a site that wasn't stressful on memory. They restarted my machine and then took my DNS servers down. I kept asking them to fix it, but they said it was my name serve...

Mediatemple all the way
I've had nothing but a positive experience in my years of hosting with Media Temple. I run a base DV with a few sites and the overall performance of the machine and network are far greater than other hosts i've used in the past.

I'm not a super admin tech guy by any means but I am handy with terminal and on occasion I have "bricked" my server BUT this is where Media Temple comes to the rescue with top notch customer support. Don't have time to call the tech crew ? hit them up on twitter ! or log into your account center and fire up the chat. If something on my server goes whacky I need to talk to some one and get it fixed ASAP, never a problem with MT as they are quick...

Kicks ass!
Finding good innovation within hosting companies is tricky nowadays. Media Temple nails it all, from the amazing services they provide, to their unparalleled uptime, to their staff pretty much always caring.

Great
You guys are great and I love the support. It makes me feel very secure in my hosting to know that you guys are always available and unfailingly helpful.

Up-time is unprecedented
I moved from another web hosting service a little over a year ago, and I can confidently say I'm never going back! The (mt) up-time is unprecedented, and they set they've set the bar for customer service. Other providers could learn a lot from (mt)!

A bit slow
Being in Australia the servers can be a bit slow sometimes compared to my local hosting. However that said I much prefer your hosting packages, service, support and everything else to any other company in Australia or anywhere... so bring some servers down here :D

Also would be great to offer .com.au domain purchasing so I could have all my domains in one place.

I also have a GS server as well, just couldn't select it above.

Generally fantastic
(mt) have helped me quickly resolve numerous problems and provide a professional, secure and easy to use system. The only downsides are the disorganised list of domains (you can have hundreds!) in the account centre and the course pricing on the ve. Digital ocean and linode are more competitive there.

Excellent customer service.
So good that even if you had serious downtime, I would not be bothered. Really. Friendly people.

I moved from Dreamhost and find your Urchin stats confounding though. DH had a simpler, much easier display system.

I'm not very technically strong in handling websites' back end but your KnowledgeBase is good and in simple-to-understand language. Also, even though I am in India, your customer support, on Twitter, have taken not more than five minutes to respond to my query.

I have NEVER experiences service equal or even close to that.

Great
Great hosting company always there to help with any hosting related issues you may have! Each person I have talked with has been extremely knowledgeable as well as professional!

Nick
http://offthemap.co

Support on the phones is legendary.
No matter how noobish the question is, right through to discussing ideas on mail migration, Mediatemple's staff are great to talk to.

Live chat is an added bonus of getting straight to the points AND they save the chat so you have a record of any commands / help / advice to fall back on.

Rather positive
I had a site with you, boyandin.name, from 25.01.2009 till 04.10.2009 (you could check records and correct if I got wrong with dates).

The GS service was fine, but as DB began to grow, it began to be too slow. Apart from that, every feature was fine with me.

I recommend your services to other people, since overall impression is rather positive.

To say I'm happy with Media Temple is an understatement.
Ever since joining Media Temple in 2009, I've had nothing but positive things to say about them. Their customer service is beyond anything I've dealt with in the past with other web hosting companies.

I have been a loyal customer for over 10 years. A month ago they deleted my account altogether because i wasn't able to pay my hosting bill in time. The reason being i was in the hospital due to a serious health complication.
After i got home i received an email that my account had been deleted.
I sent mediatemple 3 emails to ask if there would be a possibility to restore my account, i mean every hosting company holds backups! I received no reply. Then i tried calling and the service agent hung up on me!
I know i should had paid in time but due to circumstances that was impossible. I kindly asked if they could restore my account with a back up, nothing more.
How can you treat a loyal customer of 10+ years that way? At least reply to my question and don't hang up on me. ...

Generally great
Generally great, it is a very stable service with fantastic support. If only it was a little faster outside of the us.

I spend more time on chat than I want to. Most replies are copy paste and full of links for me to follow and find the solution myself. Unless it's a sales pitch, then I have their full attention.

I have been a loyal customer for over 10 years. A month ago they deleted my account altogether because i wasn't able to pay my hosting bill in time. The reason being i was in the hospital due to a serious health complication. After i got home i received an email that my account had been deleted. I sent mediatemple 3 emails to ask if there would be a possibility to restore my account, i mean every hosting company holds backups! I received no reply. Then i tried calling and the service agent hung up on me! I know i should had paid in time but due to circumstances that was impossible. I kindly asked if they could restore my account with a back up, nothing more. How can you treat a loyal customer of 10+ years that way? At least reply to my question and don't hang up on me. Worthless ...

I have been using them for 12 years! Downtime is so so high and there is no customer support at all. The only support that we have is a copy-paste text without listening to users frustrations. They do not provide any good solutions for us. They used to be number 1 in the market. Hard to understand how they end up here?Terrible!

Mediatemple’s service appears to be in complete meltdown and has experienced multiple outages over the past few months and at least 4 major outages in February alone, totaling nearly 10 hours. We paid for their Move-a-site service and they refused to refund the fees even though the service is unusable. Details appear below. Major outage Incidents on mediatemple: status dot mediatemple dot net/history 15th Feb – 113 minutes 14th Feb – 94 minutes 11th Feb – 95 minutes 6th Feb – 4 hours 38 27th Jan – 1 hour 16 15th Jan – 24 mins 23rd Oct – 12 mins

Too much down time for our liking Support was very patchy. on a good day you would get great tchnical support however there were many days where we were treated poorly, tickets misread and multiple tickets or calls needed to get things sorted The Railgun cloudflare integration is helpfull and the control penal well thought out but high prices the relentless selling of add on services at $70 a time (no refunds if it doesn't work either!) and patchy service drove us away.

I'm on the MT grid service. I host about 10 websites from one account, and they're always relatively fast (one is a bit slow at times, but I'm pretty sure that's an problem with my 3rd party DNS). The free CouldFlare railgun support is particularly interesting.